Here are just some of the ways you can get your questions answered in your way – and right on time:
Your orthodontist’s website: Your orthodontist’s website should feature a variety of patient resources including full explanations of every procedure, an interactive map with driving directions, links to the doctor’s blog, an FAQ section and several ways to get in touch with the office if you don’t find what you’re looking for.
Your treatment coordinator: You will usually be assigned a patient contact person – we call this person a “treatment coordinator” in our office – with whom to schedule appointments, confer with rescheduling and, of course, answer any and all questions you may have. In some cases this may literally be the office receptionist or the dental care technician who assisted your orthodontist. More and more offices are assigning patient care representatives who are merely there for support, interaction and, of course, to answer you and your child’s questions.
A 24-hour recording: Many orthodontists have modernized their most popular FAQs (or Frequently Asked Questions), most frequently found on their websites or in the office brochure, into a 24-hour recording for their patients’ convenience.
The follow-up visit: As we read in the previous chapter, there are a variety of follow-up visits between 15- and 45-minutes in duration depending on the procedure your child is getting. These are wonderful opportunities to either a.) ask questions you may have missed the first time or b.) get further details from your orthodontist him- or herself.
Braces.org: The website of the American Association of Orthodontists offers a wide range of articles and patient information for your records prior to and during orthodontic treatment. The orthodontist locator is a popular feature to help you find a specialist close to home. Remember, only orthodontists can belong to the American Association of Orthodontists, so when you visit www.braces.org you know you’re receiving accurate, state-of-the-art information regarding tooth and jaw alignment.
Regardless of how many questions you have, or your comfort level with technology, phone calls or in-person visits, your orthodontist should offer an option that fits your schedule and makes all your unresolved issues crystal clear.
© 2012 Dustin S Burleson DDS – All Rights Reserved.